At Cocomoco.me, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to assist you.
Returns are accepted within 7 days of purchase. To qualify for a return, the item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase. Certain items such as perishable goods, personalized products, and digital items are non-returnable.
If your product is eligible for a refund, it will be processed to the original payment method used at the time of purchase. The shipping fee is non-refundable unless the return is due to an error on our part.
The refund process timeline is as follows:
| Payment Method | Refund Time |
|---|---|
| Debit/Credit Card | 5 to 7 Working Days |
| Bank Deposit (for Cash on Delivery) | 3 to 5 Working Days |
| Cocomoco.me Store Credit | Instant |
Important Note: Refunds will only be issued to the original payment method. If the original payment method is no longer available, please contact our support team at cocomoco.me@gmail.com for further assistance.
